← Benchmarks·RETENTION·PUBLISHED

Return / RMA / warranty claims rate

Name: B2B and B2C SaaS Growth Benchmarks
Creator: AJ Magnuson
License: https://creativecommons.org/licenses/by/4.0/

Cost-to-serve and quality signal.

Benchmark

As of 2024

ALL

Consumer-electronics returns ~3-15%; warranty claims US avg ~1.43-1.52%; manufacturing defects <1%. Separate remorse returns from quality RMA.

Warranty Week 2024; KPI Depot

Sourcing: Published.

Omega Point BenchmarksRetention