← Benchmarks·RETENTION·NO PUBLIC BENCHMARK

Primary-account rate (primacy)

Strongest predictor of fintech LTV and retention.

Formula
Users for whom you're the primary bank / users
Unit
%
Models
Fintech
Benchmark
Directional
B2CNamed as the key depth metric; only sporadic firm disclosure.a16z
Sourcing: None.
Omega Point BenchmarksRetention