- Formula
- (New MRR + Expansion MRR) / (Churned + Contraction MRR)
- Unit
- ratio
- Models
- SaaS, Usage-based
Benchmark
Directional
| ALL | >4 preferred for high-growth; <2 signals churn too high. | Mamoon Hamid / Social Capital (J. Hsu) |
Omega Point BenchmarksGlobal / Financial